27 August 2008

So we went down...

... to the Walmart superstore in Belleville to get school supplies for the boy... and as usual... there were 3 cashiers manning the almost 30 checkout stations.

I mean, why do they even put in more than three stations if they don't intend to ever use them? It's like they're saying... "Obviously, with a few more minimum-wage scanner jockeys, we could speed this process up... but you're just not important enough to us to do it."

“A whopping 86 per cent of participants polled admitted to walking out of a store frustrated with having waited too long for service,” said Maritz, which advises companies on how to improve their performance.
Now I'm not sure why anyone would need to pay a consulting firm to figure out that people don't actually look forward to standing in long lines... but I won't be going back there anytime soon.

And don't even start about the self-checkout stations. I got suckered into doing that over at Home Depot and after the scanner couldn't read the sku numbers off the labels... the printer wasn't able to manufacture a receipt.

What the hell happened to actual customer service?

I don't get it.

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7 comments:

Anonymous said...

It still exists in the smaller stores.I intentionally bypass the HD to shop at the old established 'hardware' store...best service, all the time!

JA Goneaux said...

Been there, done that Neo. Didn't get the t-shirt, 'cause I walked out.

Actually, it was a battery, at a Future Shop. Four guys at the front, not one thought that cashing me out was worth the commission, I guess. Never shopped there again. Never will.

Anonymous said it: stick to the smaller stores. They actually seem to care that you are choosing them out of all the other options, even if it is just to look. Sometimes, saving a few bucks isn't worth it at the bigger places.

Neo Conservative said...

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absolutely... the moral of the story here is that size doesn't matter... as much as actual customer appreciation.

lesson learned... again.

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mark said...

I absolutely love the self checkout stations at grocery stores. Much quicker and easy to use. Only downside is getting stuck behind people trying them for the first time or people with no computer skills and for whom these machines present a unsolvable problem.

Neo Conservative said...

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"mark says... Only downside is getting stuck behind people trying them for the first time"

which, in my limited experience, is apparently everybody.

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Anonymous said...

Hey neo...did you see this?

http://www.ctv.ca/servlet/ArticleNews/story/CTVNews/20080827/BC_canucks_customer_service_080827/20080827?hub=TopStories

Or just go to CTV.ca...apparently a poll was done WRT customers waiting in line.
No surprise...big stores fail the grade.

Neo Conservative said...

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hadn't seen that... thx.

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