I mean, why do they even put in more than three stations if they don't intend to ever use them? It's like they're saying... "Obviously, with a few more minimum-wage scanner jockeys, we could speed this process up... but you're just not important enough to us to do it."
“A whopping 86 per cent of participants polled admitted to walking out of a store frustrated with having waited too long for service,” said Maritz, which advises companies on how to improve their performance.Now I'm not sure why anyone would need to pay a consulting firm to figure out that people don't actually look forward to standing in long lines... but I won't be going back there anytime soon.
And don't even start about the self-checkout stations. I got suckered into doing that over at Home Depot and after the scanner couldn't read the sku numbers off the labels... the printer wasn't able to manufacture a receipt.
What the hell happened to actual customer service?
I don't get it.
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