-- TORONTO -- Research In Motion Ltd.'s ubiquitous BlackBerry experienced a “critical severity outage” on Monday afternoon that left users stranded without wireless e-mail access, its maker said.And details are slowly... sort of... starting to emerge from the darkness.
RIM notified its clients of the outage IN AN EMAIL.
RIM's biggest advantage over its competitors is its system of Network Operating Centres, which provide a direct link between the company and the BlackBerry Enterprise Software that organizations install on their servers to connect and run individual devices.*
While NOC failures are rare, when one goes down, thousands of customers are left with lifeless BlackBerrys. Analysts speculated that at least two NOCs failed yesterday, causing the outage.