17 May 2008

Quality obviously isn't Job One

That's where Dr. Gilks comes in.
-- VANCOUVER and TORONTO -- For Canadian medical labs under fire for bungling tests and misdiagnosing cancer, there is a simple $600 solution.

That's where Dr. Gilks and his B.C. colleagues come in. Under their watch, rates of accuracy in B.C. are hovering around 95 per cent.

“Any process that involves human endeavour is going to have a certain error rate … we need to strive to bring it as close to zero as possible.”
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